Clear agreements. Our terms in plain language.
This is a translation for your convenience. In case of any difference, the Dutch version of these terms prevails.
1.1 These general terms and conditions apply to all quotes, assignments, deliveries and work of Nelson de Vloerenspecialist.
1.2 Deviations from these terms are only valid if agreed in writing.
1.3 The client's own general terms and conditions are expressly rejected.
2.1 All quotes are without obligation and valid for 14 days, unless stated otherwise.
2.2 Prices include VAT, unless stated otherwise.
2.3 Price changes by suppliers or unforeseen costs may be passed on, provided they are agreed with the client in advance.
2.4 If a client makes a partial payment of less than 50% of the quoted amount and no written confirmation of assignment or date has been agreed, the quote remains valid for a maximum of 45 days from the date of the first payment.
3.1 Delivery times are indicative. Exceeding them gives no right to compensation or dissolution.
3.2 The client ensures that the room where the work takes place is empty, swept clean and fully accessible.
3.3 Nelson de Vloerenspecialist is not liable for delays or costs resulting from incorrect information or insufficient preparation by the client.
3.4 Residual waste and other waste created during the work is for the account and responsibility of the client. If the client wishes Nelson de Vloerenspecialist to remove the residual waste, this is only possible at a surcharge agreed in advance. The amount of this surcharge depends on the quantity and type of waste and is agreed with the client beforehand.
4.1 Cancellation of scheduled work must be made in writing at least 5 working days in advance.
4.2 In case of cancellation within 5 working days before execution, 30% of the quoted price may be charged.
5.1 Upon acceptance of the quote, a deposit of 50% of the total amount must be paid before the floor product is ordered.
5.2 The full remaining amount must be in the account of Nelson de Vloerenspecialist no later than 1 working day before the scheduled installation date.
5.3 If the client chooses to pay in cash, this must be indicated at least 3 days in advance. The amount must then be paid in full on the day of execution, before the work starts.
5.4 As long as the full amount has not been paid, all delivered goods remain the property of Nelson de Vloerenspecialist.
5.5 If (timely) payment is not made, the client is in default by operation of law and interest and collection costs may be charged in accordance with statutory rules.
6.1 A 12-month warranty applies to the installation work under normal use.
6.2 Complaints about the delivered work must be reported in writing within 5 working days of completion.
6.3 The warranty lapses in case of improper use, insufficient maintenance or changes by third parties.
7.1 Nelson de Vloerenspecialist is only liable for direct damage caused by demonstrable negligence.
7.2 Liability is always limited to the invoice amount of the assignment concerned.
7.3 Nelson de Vloerenspecialist is not liable for indirect damage, such as consequential loss or loss of income.
8.1 In case of force majeure (for example illness, material shortages, extreme weather conditions) execution may be postponed without compensation.
8.2 In case of prolonged force majeure (longer than 30 days) both parties may dissolve the agreement.
9.1 Delivered materials remain the property of Nelson de Vloerenspecialist until payment has been received in full.
9.2 The client may not sell, rent out or encumber the materials as long as they have not been paid for.
10.1 Personal data of clients is treated confidentially and only used for carrying out assignments and for administration.
10.2 Data is not shared with third parties without permission, unless required by law.
11.1 Dutch law applies to all agreements.
11.2 Disputes are preferably resolved by mutual consultation. If that is not possible, they are submitted to the competent court in the region of the place of business (Lelystad).
12.1 If a provision in these terms proves to be void or voidable, the remaining provisions remain fully in force.
12.2 Nelson de Vloerenspecialist reserves the right to amend these terms. The amended terms take effect as soon as they are published on the website.
Nelson de Vloerenspecialist
Eem 4B, 8253 PM Dronten, the Netherlands
T: 06-23677860
E: info@nelsonvloerenspecialist.nl
W: www.nelsondevloerenspecialist.nl
CoC: 62607294
VAT: NL001197065B84
Request a quote without obligation and we will contact you within 48 hours.